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| • | Sales of the Day |
| • | Bedding: Duvet Covers, Coverlets, Sheets, Bed Skirts |
| • | Featherbeds, Mattress Covers & Mattress Pads |
| • | Blankets and Throws |
| • | Luxury Crib Bedding & Baby Bedding |
| • | Luxury Towels & Bath Rugs |
| • | Shower Curtains |
| • | Bath Accessories & Furnishings |
| • | Pillows (Sleep, Filler, Travel, etc) |
| • | Decorative Pillows & Accent Pillows |
| • | Tablecloths, Runners, Placemats & Napkins |
| • | Down Comforters, Silk Comforters |
| • | Pajamas, Sleepwear, Robes & Casualwear |
| • | Teen Bedding & Dorm Bedding |
| • | Area Rugs & Carpets |
| • | Le Blanc & The Laundress Fabric Care Products |
| • | Organic Bedding & Organic Towels |
| • | Custom Bedding Shop |
| • | Gift Ideas |
| • | Gift Certificates |
| • | Soaps and Lotions |
| • | Kitchen Towels & Linens |
| • | Hard to Find Bedding |
| • | Travel Pillows & Travel Blankets |
| • | Candles & Scents |
| • | Handbags & Totes |
| • | Tabletop |
| • | Abyss & Habidecor Towels & Rugs |
| • | Sferra Bedding & Sheets |
| • | Missoni Home |
| • | Missoni Home Rugs & Carpets |
| • | Pine Cone Hill Collection |
| • | Match Pewter |
| • | Matouk Products |
| • | Scandia Down Bedding & More |
| • | Royal-Pedic Mattresses |
| • | Eiderdown Comforters & Pillows |
| • | Stone County Ironworks |
| • | SFERRA Giza 45 Sheets & Bedding |
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| • | Abyss Super Line Egyptian Cotton Towels, 23 Colors |
| • | Sferra Easy Care Tablecloths & Table Linens - Orchard, 5 Colors |
| • | Le Jacquard Francais Custom Tablecloths - Tivoli, 15 Colors |
| • | Pine Cone Hill Bedding - Caroline, 3 Colors |
| • | Thymes Apricot Quince Dishwashing Liquid |
| • | SDH Fine Fabric Wash |
| • | Organic Cotton Matelasse Bedding - Adriana by Peacock Alley, 6 Colors |
| • | La Tee Da Fragrance Lamps - Effusion Lamp Oils |
| • | Kashwere Kreature Baby Blankets |
| • | Birdseye Pique Shower Curtain by Matouk |
| • | Habidecor Steppe Linen Bath Mat Rug, 2 Colors |
| • | 1891 by Sferra Port O'Call Quilts, 6 Colors |
| • | Abyss Double Tub Mat Egyptian Cotton Tub Mat, 60 Colors |
| • | Habidecor Brighton Bath Mat Rugs, 3 Colors |
| • | ABYSS Super Pile Luxury Towels - 60 Colors |
| • | Ann Gish Quilted Washable Silk Bedding, 15 colors |
| • | Missoni Keith Bathrobes and Towels |
| • | Kashwere Robes - An Oprah Favorite Robe, 8 Colors |
| • | Bella Notte Colette Bedding, 15+ Colors |
| • | Scandia Goose Down Slippers / Booties, 4 Colors |
| • | Luxury Towels & Bath Rugs - Matouk Milagro |
| • | Bella Notte New Primrose Jackets, 5 Colors |
| • | Peacock Alley Zen Taupe Bedding |
| • | Belgian Waffle Shower Curtain by Matouk |
| • | Jazz Towels & Robes by Missoni Home, 3 Colors |
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Luxury Bedding
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Store Policies & Terms of SaleThese Policies apply to all online orders from J Renee, placed either via internet or phone.
PAYMENT and SHIPPING POLICY
- We accept Visa, Mastercard & American Express.
- We do not offer expedited shipping options at this time.
- We support the environment and do recycle by reusing paper, packing material & cardboard boxes.
- Orders are usually charged in full within 24 hours of order, including for special, custom, and made to order item orders. For your protection credit card information is not kept on file therefore we cannot charge later or in part.
- Items ordered together usually ship together, please take this into account when ordering stocked items with special order, custom or made to order items as it will often delay shipping of your order. Upon request we can split shipping, please note that separate shipping charges will apply for each shipment, including for free shipping offers.
- We often drop ship packages directly from the manufacturers, in which case you may receive multiple packages. Packages usually arrive within 7-14 business days of order unless a product you order is noted with a longer shipping time or is on backorder with the manufacturer.
- Most packages will usually require a signature for delivery. You may request (in our comments section) that your item be shipped "no signature required", however by doing so this means you are accepting 100% responsibility for the merchandise once it is delivered to your ship to address. As we often drop ship from suppliers we cannot guarantee they will honor all requests for non-signature.
- Please confirm your address is correct when placing an order. If an order is refused or is undeliverable you will be charged a restocking fee, in addition to all shipping costs and expenses related to the order, however there are no refunds given on any items in the return exclusion list below in the event of refusal or undeliverable situations.
PRICES and SALES TAX POLICY
- Prices are subject to change. A sales tax rate of 7.1% will be added to all orders shipped to addresses within Arizona.
- Items
on web pages that are cached by your computer or in the web server of the Internet
Service Provider (ISP) that have obsolete sale prices
or prices that have changed will not be honored. In the event of a pricing error we reserve the right to notify you of the error and request a new order be placed with the correct pricing and cancel the incorrectly priced item.
RETURN and EXCHANGE POLICY
- We have a 15 day return policy, you may return your purchase within 15 days of delivery for store credit, exchange, or refund. Exclusions to this policy include fabric yardage, Missoni swatches, items marked as discontinued or being discontinued (unless otherwise noted), items shipped to international addresses, bed skirts, dust ruffles, curtain panels, sale/discounted items of 15% or greater, personal care products, and all special order, custom, made to order, or monogrammed items as these are made or ordered just for you, all excluded products listed are final sale. Due to health & hygiene and supplier considerations we cannot accept returns on sheets, bedding, mattress pads, featherbeds, pillows or comforters that have been removed from original packaging. All sales become final after the 15 day return period has elapsed.
- To request a return
or exchange, contact us via email within 7 days of merchandise receipt to
receive a Return Material Authorization (RMA) number and return
instructions. All packages being returned or exchanged require an RMA
number and must arrive to our store or an authorized ship to location
within 10 days of issue of the RMA. No return shipments are accepted without return authorization. We recommend
insuring your product against loss or damage.
We are not responsible for items you
return to the manufacturer without permission or authorization and no credit or refunds will be issued. We do not refund shipping charges. You are
responsible for all shipping & handling fees involved in a return
or exchange, including items originally ordered under a free shipping
promotion.
- Authorized returns must be new and unused and in original condition and packaging. We only sell product that is in original, factory fresh condition unless otherwise noted as a display or floor stock, therefore products need to be in a resalable shelf-ready condition and/or able to be returned to the the manufacturer like new in the condition in which they were received. Due to health codes and supplier restrictions we cannot accept a return or exchange of any item with any indication that it has been used, with the exception of robes, pajamas and clothing that may be tried on for fit. All tags and inserts must be included. Returns must be free of dirt, debris, hair, pet dander, and scents such as smoke, perfumes, etc.
- Items are subject to a restocking fee: Depending on manufacturer/brand, returnable items are subject to a restocking fee of 15% to 25%, restocking fees by manufacturer/brand vary. Please contact us for specific brand information.
- Shipping Delays: Because
each Manufacturer or shipping companies processing and delivery times
vary, delay shall not constitute cause for order termination and in no
event shall product availability or manufacturing delay of any item
constitute cause to terminate any other portion of an order. Time-frames given are estimates only based on experience with that supplier. We do not guarantee delivery times.
- Free Shipping Promotions & Offers: Any returnable items returned that were sent using free shipping offers will be credited to your account minus any delivery, handling, shipping costs and restocking fees.
- Special Orders, Custom, Made to Order items will be shipped as soon as they arrive from the manufacturer. In some instances the items may ship directly from the manufacturer. Please see information regarding shipping delays above.
- Please check your order when it arrives for defects or discrepancies. If you receive a defective or damaged product, an incorrect item, or are missing part of your order, contact us via email within 3 days to report the issue and to receive instructions. All missing items, order discrepancies, damage or defects must be reported within 3 days of receipt of order and prior to washing or cleaning in any way. Please note that most fabric items and hand made products have measurement tolerances and minor variations in size, finish or color are not considered defects, we consider a tolerance of up to +/-5% for fabric items acceptable. Note that colors may display differently on different monitors due to settings as well as other factors beyond our control, therefore we cannot accept returns based on color issues unless due to an obvious manufacturer defect or a mistake on our part. We recommend you order a swatch or sample product to ensure color matching before placing a larger order.
- How to Change or Cancel an Order: As
soon as you place your order, we begin the procurement process from the
manufacturer. Once the order is placed, you become obligated to purchase the products
ordered. Therefore, J Renee will not accept
cancellations or changes once a product is ordered. At our discretion we may make exceptions to this policy, in which case a 20% cancellation fee will apply, however, custom, made to order, monogrammed, or special order items are not cancelable under any circumstances..
Send all returns to the address below (after you recieve an RMA number and unless otherwise instructed): Please make sure your RMA # is clearly visible on the box. Packages are not accepted without a visible assigned RMA number.
J Renee Fine Linens Attn: Returns (RMA number) 7121 N. Oracle Road Tucson, AZ 85704
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